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Item Details
Title:
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SERVICE LEVEL MANAGER
CAREERS IN IT SERVICE MANAGEMENT |
By: |
John Sansbury |
Format: |
Paperback |
List price:
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£19.99 |
Our price: |
£17.99 |
Discount: |
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You save:
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£2.00 |
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ISBN 10: |
178017294X |
ISBN 13: |
9781780172941 |
Availability: |
Usually dispatched within 1-3 weeks.
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Stock: |
Currently 0 available |
Publisher: |
BCS LEARNING & DEVELOPMENT LIMITED |
Pub. date: |
26 May, 2015 |
Series: |
BCS Guides to IT Roles |
Pages: |
154 |
Description: |
The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. |
Synopsis: |
The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. |
Publication: |
UK |
Imprint: |
BCS, The Chartered Institute for IT |
Returns: |
Returnable |
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A celebratory, inclusive and educational exploration of Ramadan and Eid al-Fitr for both children that celebrate and children who want to understand and appreciate their peers who do.
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