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Item Details
Title: SERVICE LEVEL MANAGER
CAREERS IN IT SERVICE MANAGEMENT
By: John Sansbury
Format: Paperback

List price: £19.99
Our price: £17.99
Discount:
10% off
You save: £2.00
ISBN 10: 178017294X
ISBN 13: 9781780172941
Availability: Usually dispatched within 1-3 weeks.
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Publisher: BCS LEARNING & DEVELOPMENT LIMITED
Pub. date: 26 May, 2015
Series: BCS Guides to IT Roles
Pages: 154
Description: The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.
Synopsis: The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
Publication: UK
Imprint: BCS, The Chartered Institute for IT
Returns: Returnable
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