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Item Details
Title:
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DRIVEN TO DELIGHT: DELIVERING WORLD-CLASS CUSTOMER EXPERIENCE THE MERCEDES-BENZ WAY
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By: |
Joseph Michelli |
Format: |
Hardback |
List price:
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£21.99 |
Our price: |
£16.05 |
Discount: |
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You save:
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£5.94 |
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ISBN 10: |
007180630X |
ISBN 13: |
9780071806305 |
Availability: |
Usually dispatched within 1-2 days.
Delivery
rates
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Stock: |
Currently 2 available |
Publisher: |
MCGRAW-HILL EDUCATION - EUROPE |
Pub. date: |
1 December, 2015 |
Series: |
Business Books |
Pages: |
304 |
Description: |
Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision. |
Synopsis: |
A first-hand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries. The author reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision, Driven to Delight. Nowhere else can you find this in-depth, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver a customer experience that lives up to the company's brand promise, "the best or nothing." |
Publication: |
US |
Imprint: |
McGraw-Hill Professional |
Returns: |
Returnable |
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A celebratory, inclusive and educational exploration of Ramadan and Eid al-Fitr for both children that celebrate and children who want to understand and appreciate their peers who do.
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