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Item Details
Title:
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A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS
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By: |
Fred Beisse |
Format: |
Paperback |
List price:
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£68.99 |
Our price: |
£65.54 |
Discount: |
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You save:
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£3.45 |
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ISBN 10: |
1285852680 |
ISBN 13: |
9781285852683 |
Availability: |
Usually dispatched within 3-5 days.
Delivery
rates
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Stock: |
Currently 1item in stock |
Publisher: |
CENGAGE LEARNING, INC |
Pub. date: |
23 September, 2014 |
Edition: |
6th edition |
Pages: |
688 |
Description: |
Focuses on the informational resources and technical tools needed most to function effectively in a support position. This book helps readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. |
Synopsis: |
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities.This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows (R) 7 and cloud computing. Leading HelpSTAR (R) and Microsoft (R) Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills. |
Publication: |
US |
Imprint: |
Cengage Learning, Inc |
Returns: |
Returnable |
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