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Item Details
Title: A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS
By: Fred Beisse
Format: Paperback

List price: £68.99
Our price: £65.54
Discount:
5% off
You save: £3.45
ISBN 10: 1285852680
ISBN 13: 9781285852683
Availability: Usually dispatched within 3-5 days.
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Stock: Currently 1item in stock
Publisher: CENGAGE LEARNING, INC
Pub. date: 23 September, 2014
Edition: 6th edition
Pages: 688
Description: Focuses on the informational resources and technical tools needed most to function effectively in a support position. This book helps readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities.
Synopsis: Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities.This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows (R) 7 and cloud computing. Leading HelpSTAR (R) and Microsoft (R) Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
Publication: US
Imprint: Cengage Learning, Inc
Returns: Returnable
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