 |
|
|
Item Details
| Title:
|
SERVICE QUALITY IN LEISURE, EVENTS, TOURISM AND SP
|
| By: |
John Buswell, Christine Williams, Keith Donne |
| Format: |
Paperback |
| List price:
|
£40.00 |
| Our price: |
£34.00 |
| Discount: |
|
| You save:
|
£6.00 |
|
|
|
|
|
| ISBN 10: |
1780645457 |
| ISBN 13: |
9781780645452 |
| Availability: |
Usually dispatched within 3-5 days.
 Delivery
rates
|
| Stock: |
Currently 2 available |
| Publisher: |
CABI PUBLISHING |
| Pub. date: |
19 December, 2016 |
| Edition: |
2nd edition |
| Series: |
CABI Tourism Texts |
| Pages: |
322 |
| Description: |
This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies. |
| Synopsis: |
Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Fully updated and enhanced, it: - Covers areas such as the experience economy, capacity management and service culture, as well as methods for measuring quality and satisfaction. - Includes numerous case studies to help students apply classroom-based theory to practice. - Is packed with student-friendly pedagogy and full colour illustrations throughout to enhance the learning experience. Considering the underpinning theory of service quality, this book informs the reader of the practical application of service quality management tools and techniques in an industry with distinctive features and challenges. An invaluable read for students within the LETS sectors, it also provides a useful refresher for practitioners working in the industry. |
| Publication: |
UK |
| Imprint: |
CABI Publishing |
| Returns: |
Returnable |
|
|
|
 |
|
|
|
|
|
Little Worried Caterpillar (PB)
Little Green knows she''s about to make a big change - transformingfrom a caterpillar into a beautiful butterfly. Everyone is VERYexcited! But Little Green is VERY worried. What if being a butterflyisn''t as brilliant as everyone says?Join Little Green as she finds her own path ... with just a littlehelp from her friends.
|
|
All the Things We Carry PB
What can you carry?A pebble? A teddy? A bright red balloon? A painting you''ve made?A hope or a dream?This gorgeous, reassuring picture book celebrates all the preciousthings we can carry, from toys and treasures to love and hope. With comforting rhymes and fabulous illustrations, this is a warmhug of a picture book.
|
|
|
|