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Item Details
| Title:
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CLIENT SERVICE FOR LAW FIRMS
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| By: |
Heather Stewart |
| Format: |
Paperback |
| List price:
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£55.00 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
185328744X |
| ISBN 13: |
9781853287442 |
| Publisher: |
THE LAW SOCIETY |
| Pub. date: |
17 March, 2011 |
| Pages: |
240 |
| Description: |
The legal profession is faced with increasing levels of competition as firms strive to differentiate themselves. Client Service for Law Firms helps you to create a client-centred culture that permeates the entire firm, enabling close alignment to clients' needs and helping you to establish a differentiated position in your market. |
| Synopsis: |
The legal profession faces a future of uncertainty and increasing levels of competition. This practical book provides guidance on creating a client-centred culture that will help you to differentiate your firm in the market. It covers: - placing client service at the forefront of marketing and practice development strategy - understanding client needs and designing profitable services that meet them - creating value for clients in different types of client relationship - using financial information to inform a pricing strategy - the impact of the full implementation of the Legal Services Act 2007 from October 2011 - client-related risk management including complaints management - using Lexcel, the Law Society's practice management standard, as a catalyst for change towards client-focused management. Checklists, diagrams, chapter summaries and highlighted management implications make this an informative, value-for-money guide to delivering consistent client service. |
| Illustrations: |
Illustrations |
| Publication: |
UK |
| Imprint: |
The Law Society |
| Returns: |
Returnable |
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