 |
|
|
Item Details
| Title:
|
PUTTING PATIENTS LAST
HOW THE NHS KEEPS THE TEN COMMANDMENTS OF BUSINESS FAILURE |
| By: |
Peter Davies, James Gubb, Donald R. Keough |
| Format: |
Paperback |
| List price:
|
£7.50 |
|
We believe that this item is permanently unavailable, and so we cannot source
it.
|
|
|
|
|
|
| ISBN 10: |
1906837090 |
| ISBN 13: |
9781906837099 |
| Publisher: |
CIVITAS |
| Pub. date: |
10 August, 2009 |
| Pages: |
124 |
| Description: |
Over the years, NHS reform in England has focused on stimulating competition between providers and increasing choice for patients. This book describes how NHS management commits the classic errors of failing businesses everywhere. It prescribes a change of culture to focus on what patients want, and greater autonomy from Whitehall bureaucracy. |
| Synopsis: |
In recent years, NHS reform in England has focused on stimulating competition between providers and increasing choice for patients. Many NHS organisations are now as much businesses as they are public bodies; if they fail to design services around patients and meet their needs, they should start to lose custom as well as incurring the wrath of government. But just how good are they at satisfying their 'customers' - the patients? Could these NHS businesses, for example, survive in a genuine marketplace? In 2008 Donald R. Keough, the former president of the Coca-Cola Company, published an influential book, "The Ten Commandments of Business Failure", in which he argued that, while success is hard to predict, businesses that fail share common characteristics: they stop taking risks; become inflexible; isolate themselves; assume infallibility; play the game close to the foul line; don't take time to think; put their faith in outside consultants; love bureaucracy; send mixed messages; are afraid of the future; and, lose their passion for work. Far too many 'businesses' in the NHS are doing all of these things, with the results Keough described.They put patients last, not first, as successful businesses would do. Creating more autonomous organisations and giving them commercial incentives is only part of the solution. Across the NHS, a change in culture is required. For now, NHS businesses remain enmeshed in state bureaucracy, inclined to dance to the tune of their shareholders - the government and Whitehall - rather than starting with what patients want and need. They must do all in their power to break this stranglehold, while government must stop interfering and let them put patients first. |
| Illustrations: |
Illustrations |
| Publication: |
UK |
| Imprint: |
Civitas |
| Returns: |
Non-returnable |
|
|
|
 |
|
|
|
|
|
Little Worried Caterpillar (PB)
Little Green knows she''s about to make a big change - transformingfrom a caterpillar into a beautiful butterfly. Everyone is VERYexcited! But Little Green is VERY worried. What if being a butterflyisn''t as brilliant as everyone says?Join Little Green as she finds her own path ... with just a littlehelp from her friends.
|
|
All the Things We Carry PB
What can you carry?A pebble? A teddy? A bright red balloon? A painting you''ve made?A hope or a dream?This gorgeous, reassuring picture book celebrates all the preciousthings we can carry, from toys and treasures to love and hope. With comforting rhymes and fabulous illustrations, this is a warmhug of a picture book.
|
|
|
|