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Item Details
Title: NVQ/SVQ
Volume: Level 2
By: Sally Bradley
Format: Paperback

List price: £32.49


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ISBN 10: 0435046896
ISBN 13: 9780435046897
Publisher: PEARSON EDUCATION LIMITED
Pub. date: 3 March, 2011
Pages: 288
Description: Brand new, full-colour Candidate Handbook with accompanying website to support the new Customer Service standards at Level 2.
Synopsis: * Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Customer Service standards. * Covers the mandatory, most B-category units, and most popular optional units with additional support for the Technical Certificate and Functional Skills. * Highly illustrated units and varied activities meant that candidates are kept engaged and can access the information they need quickly. * Office Life case studies show learners how the qualification supports their working life and provides practical best-practice tips for making the most of their career. * Assessment guidance features throughout offer advice on how to prepare for assessment, and how candidates can achieve their best. * Suitable for all awarding organisations, including C&G, EDI, Edexcel, OCR and VTCT.
Illustrations: col. Illustrations
Publication: UK
Imprint: Heinemann
Returns: Returnable
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