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My Account & Order Status
 Question : Why haven't I received my e-mail order acknowledgement?
 Answer :
If you have not received your automated e-mail order acknowledgement within 24 hours of placing your order, the reason may be that:

a) You gave an incorrect e-mail address when you placed your order, and so our e-mail has not reached you;

b) Your mailbox is full and cannot receive our e-mails;

c) An e-mail filter is blocking our e-mails to you;

d) You deleted our e-mail by accident.

You may want to correct your e-mail address in your account, and check your spam folder. It may also help to add care@pickabook.co.uk to your list of approved e-mail addresses.

If you have not received your e-mail order acknowledgement within 24 hours of placing your order, you will still be able to follow the status of your order in the Order Status(es) area in your Account on our website.



If you have not received an e-mail order acknowledgement after 24 hours and your order is showing in the Order Status(es) area as 'Cancelled', this may be because:

a) You made an error in your order;

b) There is an error in your address details;

c) Your order has been stopped at one of the stages of our security checks.

If you would like to contact us about an order which we have cancelled, please e-mail care@pickabook.co.uk, remembering to quote your order reference.

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Top Pick This Month
Hamnet
By: MAGGIE O''FARRELL
WINNER OF THE 2020 WOMEN''S PRIZE FOR FICTION*As featured on Newsnight, Front Row, Radio 5 Live and Open Book*A BBC Best Book of 2020A 2020 Book to Look Out For in Stylist, The Sunday Times, The Times, Observer, Cosmopolitan, Daily Mail and more
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Brand New • Fiction • Children
Zara Hossain is Here
By: SABINA KHAN
A timely and honest coming-of-age story that explores the complicated relationship between identity, culture, family, and love. Main character Zara must face Islamophobia and prejudice and navigate falling in love for the first time...
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Brand New • Fiction • Children
Everyday Magic
By: JESS KIDD
Magical, mischievous and mysterious, Everyday Magic is an enchanted mix of The Witches, Nevermoor and Lemony Snicket
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Brand New • Fiction • Children
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