pickabook books with huge discounts for everyone pickabook books with huge discounts for everyone
     
Email: Subscribe to news & offers:
Need assistance? Log In/Register


Help
Dispatch & Delivery
 Question : My order hasn't arrived yet in the United Kingdom. What can I do?
 Answer :
Step One
Please make sure that your order has been shipped. If it has, we will have sent you an automated e-mail shipment notification. You can also check that your order has been shipped in the Order Status(es) area in the My Account section on our website.


Step Two
Check whether delivery has taken longer than estimated. Please be sure to calculate this according to the number of working days since your order was shipped, since couriers will generally not deliver at weekends.


Step Three
If your order has been shipped and has not arrived within the estimated number of working days, please:

a) Be assured that your order should be with you very soon;

b) Check that the delivery address which you gave us is full and correct. If you gave an incomplete or incorrect delivery address with your order, let us know as quickly as possible so that we can try to help your order reach its proper destination.


Step Four
Sometimes a neighbour, colleague or receptionist will take receipt of an order for you and not let you know. Please ask your neighbours, colleagues and receptionist whether they have taken your order for you.


Step Five
Royal Mail or the courier may have been unable to deliver to your address, or no one may have been available at the address to receive the delivery. Please note that Royal Mail and couriers do not always leave cards, if they have attempted delivery.

To see how your order was shipped, check in the Order Status(es) area in your Account on our website.

a) If your order was shipped with a courier there may be a 'Track' link in your Order Status. Click this link for full information about where your order is and what is delaying it. If necessary, you can contact the branch of the courier where your order is being held to arrange delivery. The courier will ask for your parcel number, which you can see when you hit the 'Track' link. Your order is likely to be held at the branch for no more than four days, so please contact the branch quickly.

b) If your order is being delivered by Royal Mail, it is likely to be held for you at your local postal delivery office. Please contact your local delivery office to see if it is holding your parcel for you. You will only need to give the delivery office your delivery name and address. Orders can be held for between four days and three weeks at your local delivery office.

If you do not contact your courier branch or postal delivery office, your order should be returned to us. We will e-mail you, if your order is returned to us.

       BACK




SHOPPING BASKET
  
Your basket is empty
  Total Items: 0
 

New Title
Special Forces Cadets 1: Siege
By: CHRIS RYAN
Jack will require all his skills just to stay alive as a Special Forces Cadet... A top-secret government programme needs a crack team of undercover military operators. Which is what happens when Jack Silver, Lukas Channing, Abby Asher and Sami Hakim are sent into an armed siege in an inner-city school .
add to basket

40% off selected Oxford Dictionaries
Oxford School Dictionary
By: OXFORD DICTIONARIES
This new edition of the bestselling Oxford School Dictionary (hardback) has contemporary, comprehensive vocabulary coverage, example sentences, and fascinating word origins. The dictionary supports students with their language and spelling skills, and helps with the transition from primary to secondary.
add to basket

Oxford Textbook Promotion
Oxford AQA History for GCSE: Germany 1890-1945: Democracy an...
By: J. A. CLOAKE, AARON WILKES
This Germany book is written specially to match the new 2016 AQA GCSE History specification, and is developed by an experienced head of history and an author with senior examining experience. Carefully designed features such as Interpretations, Practice Questions and Study Tips help students prepare for the new AQA exam questions.
add to basket

Winner WABA 2019
The Call
By: PEADAR O'GUILIN
Every teenager in Ireland is training to survive The Call. Not all of them will make it. This is their story.
add to basket

New Title
Our Castle by the Sea
By: LUCY STRANGE
England is at war. Growing up in a lighthouse, eleven-year old Pet''s world has been one of storms, secret tunnels and stories about sea monsters. But now the clifftops are a terrifying battleground, and her family is torn apart ...
add to basket

Berskshire Book Award Shorlisted
add to basket

Raintree Promotion
Honestly, Red Riding Hood Was Rotten!
By: TRISHA SPEED SHASKAN, GERALD GUERLAIS (ILLUS)
OF COURSE you think I did a horrible thing by eating Little Red Riding Hood and her granny. You don't know the other side of the story. Well, let me tell you...
add to basket

35% off Promotional Titles
Enchantee
By: GITA TRELEASE
Love. Magic. Revolution. A compellingly beautiful tale of magic, intrigue and deception, set against the backdrop of eighteenth-century Paris on the cusp of revolution.
add to basket

Raintree Graphic Novels at 30% off
Jak and the Magic Nano-beans: A Graphic Novel
By: CARL BOWEN, OMAR LOZANO (ILLUS)
Mom wants Jak to sell Cow for scrap, but Cow and Jak have become best friends. So instead of selling the rusty old robot for spare change, Jak strikes a bargain with the scrap collector: if Jak and Cow can visit the Cloud Kingdom via the Space Elevator and get hold of some magic nano-beans, Jak can keep Cow safe and sound.
add to basket