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Dispatch & Delivery
 Question : My order hasn't arrived yet in the United Kingdom. What can I do?
 Answer :
Step One
Please make sure that your order has been shipped. If it has, we will have sent you an automated e-mail shipment notification. You can also check that your order has been shipped in the Order Status(es) area in the My Account section on our website.


Step Two
Check whether delivery has taken longer than estimated. Please be sure to calculate this according to the number of working days since your order was shipped, since couriers will generally not deliver at weekends.


Step Three
If your order has been shipped and has not arrived within the estimated number of working days, please:

a) Be assured that your order should be with you very soon;

b) Check that the delivery address which you gave us is full and correct. If you gave an incomplete or incorrect delivery address with your order, let us know as quickly as possible so that we can try to help your order reach its proper destination.


Step Four
Sometimes a neighbour, colleague or receptionist will take receipt of an order for you and not let you know. Please ask your neighbours, colleagues and receptionist whether they have taken your order for you.


Step Five
Royal Mail or the courier may have been unable to deliver to your address, or no one may have been available at the address to receive the delivery. Please note that Royal Mail and couriers do not always leave cards, if they have attempted delivery.

To see how your order was shipped, check in the Order Status(es) area in your Account on our website.

a) If your order was shipped with a courier there may be a 'Track' link in your Order Status. Click this link for full information about where your order is and what is delaying it. If necessary, you can contact the branch of the courier where your order is being held to arrange delivery. The courier will ask for your parcel number, which you can see when you hit the 'Track' link. Your order is likely to be held at the branch for no more than four days, so please contact the branch quickly.

b) If your order is being delivered by Royal Mail, it is likely to be held for you at your local postal delivery office. Please contact your local delivery office to see if it is holding your parcel for you. You will only need to give the delivery office your delivery name and address. Orders can be held for between four days and three weeks at your local delivery office.

If you do not contact your courier branch or postal delivery office, your order should be returned to us. We will e-mail you, if your order is returned to us.

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40% off Oxford University Press Dictionaries
Oxford English Dictionary for Schools
By: OXFORD DICTIONARIES
The Oxford English Dictionary for Schools is carefully targeted to support secondary school students with their independent reference skills, to improve their spelling, punctuation, and grammar, and to build vocabulary. Ideal support for Controlled Assessments.
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New Title
HEAD KID
By: DAVID BADDIEL
From the million-copy bestselling author of THE PARENT AGENCY and BIRTHDAY BOY comes a wildly entertaining wish-fulfilment adventure that asks the question: what would happen if the strictest head teacher swapped bodies with the naughtiest kid in school? Strictest head naughtiest boy = chaos. Bracket Wood is about to be visited by the school inspectors. But there's one big problem: Ryan Ward. The maestro of practical jokes, Ryan has played so many tricks that in the end the Head Teacher just walks out. And then the new Head Teacher, Mr Carter, arrives. A man so strict even the teachers are scared of him. So imagine his surprise - and Ryan's - when they swap bodies. Now Ryan is Head Teacher - and his mortal enemy is one of his pupils.
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Oxford Textbook Promotion
Oxford AQA GCSE History: Conflict and Tension between East a...
By: TIM WILLIAMS, J. A. CLOAKE, AARON WILKES
This Student Book is written specifically to match the new 2016 AQA GCSE History specification, and is developed by Aaron Wilkes, an experienced Head of History, and Jon Cloake, an author with examining experience. Features such as Sources, Practice Questions and Study Tips help students prepare for the new AQA exams.
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New Title
Murderer''s Ape
By: JAKOB WEGELIUS
Sally Jones is not only a loyal friend, she's an extraordinary individual. In overalls or in a maharaja's turban, this unique gorilla moves among humans without speaking but understanding everything. She and the Chief are devoted comrades who operate a cargo boat. A job they are offered pays big bucks, but the deal ends badly, and the Chief is falsely convicted of murder. For Sally Jones this is the start of a harrowing quest for survival and to clear the Chief's name. Powerful forces are working against her, and they will do anything to protect their secrets
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Up to 35% off New Titles
Frost
By: HOLLY WEBB
Cassie loves the fox cubs who live near her flat - especially little Frost. One snowy night she sneaks out to feed him and ends up following him down to the frozen Thames. But as she reaches the river she finds herself back at the time of the famous Frost Fair.
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35% off Bond
Bond SATs Skills: English Test Papers for SATs practice
By: MICHELLEJOY HUGHES
This Bond SATs Skills English Practice Test Paper Pack has been created by Bond to prepare children for National Curriculum Key Stage 2 SATs assessments at the end of Year 6 in primary school. It includes two full sets of English tests, including all of the papers children will sit as part of their English assessment.
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New Title
HEAD KID
By: DAVID BADDIEL
From the million-copy bestselling author of THE PARENT AGENCY and BIRTHDAY BOY comes a wildly entertaining wish-fulfilment adventure that asks the question: what would happen if the strictest head teacher swapped bodies with the naughtiest kid in school? Strictest head naughtiest boy = chaos. Bracket Wood is about to be visited by the school inspectors. But there's one big problem: Ryan Ward. The maestro of practical jokes, Ryan has played so many tricks that in the end the Head Teacher just walks out. And then the new Head Teacher, Mr Carter, arrives. A man so strict even the teachers are scared of him. So imagine his surprise - and Ryan's - when they swap bodies. Now Ryan is Head Teacher - and his mortal enemy is one of his pupils.
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