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Dispatch & Delivery
 Question : My order hasn't arrived yet in the United Kingdom. What can I do?
 Answer :
Step One
Please make sure that your order has been shipped. If it has, we will have sent you an automated e-mail shipment notification. You can also check that your order has been shipped in the Order Status(es) area in the My Account section on our website.


Step Two
Check whether delivery has taken longer than estimated. Please be sure to calculate this according to the number of working days since your order was shipped, since couriers will generally not deliver at weekends.


Step Three
If your order has been shipped and has not arrived within the estimated number of working days, please:

a) Be assured that your order should be with you very soon;

b) Check that the delivery address which you gave us is full and correct. If you gave an incomplete or incorrect delivery address with your order, let us know as quickly as possible so that we can try to help your order reach its proper destination.


Step Four
Sometimes a neighbour, colleague or receptionist will take receipt of an order for you and not let you know. Please ask your neighbours, colleagues and receptionist whether they have taken your order for you.


Step Five
Royal Mail or the courier may have been unable to deliver to your address, or no one may have been available at the address to receive the delivery. Please note that Royal Mail and couriers do not always leave cards, if they have attempted delivery.

To see how your order was shipped, check in the Order Status(es) area in your Account on our website.

a) If your order was shipped with a courier there may be a 'Track' link in your Order Status. Click this link for full information about where your order is and what is delaying it. If necessary, you can contact the branch of the courier where your order is being held to arrange delivery. The courier will ask for your parcel number, which you can see when you hit the 'Track' link. Your order is likely to be held at the branch for no more than four days, so please contact the branch quickly.

b) If your order is being delivered by Royal Mail, it is likely to be held for you at your local postal delivery office. Please contact your local delivery office to see if it is holding your parcel for you. You will only need to give the delivery office your delivery name and address. Orders can be held for between four days and three weeks at your local delivery office.

If you do not contact your courier branch or postal delivery office, your order should be returned to us. We will e-mail you, if your order is returned to us.

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Top Offer This Month
Oxford Roald Dahl Dictionary
By: SUSAN RENNIE
The Oxford Roald Dahl Dictionary is now available in paperback. A dictionary of real and invented words, it reveals what words mean, where they came from and how Roald Dahl used them in his stories. It will inspire you to use words brilliantly in your own writing - whether it''s a real word, a Roald Dahl word, or your own made-up one!
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Oxford Dictionaries up to 40% Off
Oxford First Dictionary
By: OXFORD DICTIONARIES
Major new edition of the Oxford First Dictionary in paperback includes new words and more pages to improve spelling, extend vocabulary and support comprehension in the curriculum. Its accessible alphabetical layout and new supplement on spelling and grammar tips and activities, makes it the perfect first dictionary for home and for starting school!
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Oxford Dictionaries up to 40% Off
Oxford School Spelling, Punctuation and Grammar Dictionary
By: OXFORD DICTIONARIES
The Oxford School Spelling, Punctuation, and Grammar Dictionary is an invaluable guide to getting your spelling, punctuation and grammar right.
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Oxford Dictionaries up to 40% Off
How to Write Your Best Story Ever!
By: CHRISTOPHER EDGE, NATHAN REED (ILLUS)
This is a humorous and authoritative book that will awaken the author in every child. Written by children's fiction author, Christopher Edge.
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30% Off Oxford School Shakespeare
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By: WILLIAM SHAKESPEARE, ROMA GILL
Hamlet is a popular text for study by secondary students the world over. This edition includes illustrations, preliminary notes, reading lists (including websites) and classroom notes.
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30% Off Oxford School Shakespeare
Oxford School Shakespeare: King Lear
By: WILLIAM SHAKESPEARE, ROMA GILL (EDITOR)
King Lear is a popular text for study by secondary students the world over. This edition includes illustrations, preliminary notes, reading lists and classroom notes.
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30% Off Oxford School Shakespeare
Oxford School Shakespeare: Othello
By: WILLIAM SHAKESPEARE, ROMA GILL
Othello is a popular text for study by secondary students the world over. This edition includes illustrations, preliminary notes, reading lists (including websites) and classroom notes.
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Becoming
By: MICHELLE OBAMA
An intimate, powerful, and inspiring memoir by the former First Lady of the United States'A genuine page-turner, full of intimacies and reflections' Evening Standard'A polished pearl of a memoir' New York Times 'A rich, entertaining and candid memoir. And overall Obama's a fun person to sit alongside as she tells you the story of her life . . . it is as beautifully written as any piece of fiction' i In a life filled with meaning and accomplishment, Michelle Obama has emerged as one of the most iconic and compelling women of our era. As First Lady of the United States of America - the first African-American to serve in that role - she helped create the most welcoming and inclusive White House in history, while also establishing herself as a powerful advocate for women and girls in the U.S. and around the world, dramatically changing the ways that families pursue healthier and more active lives, and standing with her husband as he led America through some of its most harrowing moments.
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