pickabook books with huge discounts for everyone
pickabook books with huge discounts for everyone
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Dispatch & Delivery
 Question : My order hasn't arrived yet outside the United Kingdom. What can I do?
 Answer :
Step One
Please make sure whether your order has been shipped. If it has, we will have sent you an automated e-mail shipment notification. You can also check that your order has been shipped in the Order Status(es) area in your Account on our website.


Step Two
Check whether delivery has taken longer than we estimated. Be sure to calculate this according to the number of working days since your order was shipped. Some mail services may not operate or deliver at weekends.


Step Three
If your order has been shipped and has not arrived within the estimated number of working days, please:

a) Be assured that your order should be with you soon;

b) Check that the delivery address which you gave us is full and correct. If you gave an incomplete or incorrect delivery address with your order, let us know as quickly as possible so that we can try to help your order reach its proper destination.


Step Four
Sometimes, a neighbour, colleague or receptionist will take receipt of an order for you and will not let you know. Please ask your neighbours, colleagues and receptionist whether they have taken your order for you.


Step Five
Delays can be caused by bad weather, strikes, airport security, customs delays, mail delays and public holidays. Some countries will be more affected by these than others. Please do be patient.


Step Six
Mail services are different in each country. Your order will be delivered in your local mail in the usual way.

a) If mail in your country is usually delivered direct to your delivery address (rather than held at your post office for you to collect), the mail service may have been unable to deliver to your address, or no one may have been available at the address to receive the delivery. Please note that mail services do not always leave cards, if they have attempted delivery.

b) If mail in your country is usually held at your post office for you to collect (rather than delivered direct to your delivery address), the delay is likely to be due to one of the reasons listed in Step Five (bad weather, a strike, airport security, a customs delay, a mail delay, or a public holiday).

In both cases, we would recommend that you contact your local postal sorting office/delivery office to see if they are holding your order for you. Your local postal sorting office/delivery office will only need your delivery name and address to check if it is holding your order. We cannot supply a tracking number.

NB: Please note that a sorting office/delivery office is different from a post office.

If your order is returned to us because it is undeliverable, we will e-mail you to let you know.

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New This Month
Dyslexia, ADHD, and DCD-Friendly Study Skills Guide
By: ANN-MARIE MCNICHOLAS
This practical study skills guide helps young people with dyslexia and specific learning differences (SpLDs) study for exams. The book takes an active learning approach that helps students develop a positive attitude towards study and exams. It also offers strategies for multisensory learners and is full of techniques for learning and remembering.
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Mindfulness for Children
M IS FOR MINDFULNESS
By: CAROLYN SUZUKI
An Alphabet Book of Calm. A beautifully illustrated, gentle introduction to the concepts of mindfulness, such as the importance of being aware of your body and its sensations, and being aware of your breathing. In an increasingly anxious, stressful world, this book is a little oasis of calm and reflection. A perfect book to start conversations about feelings and worries with small children, from the author of ''F is for Feminism: An Alphabet Book of Empowerment''.
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Mindfulness for Children
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11+ Revision Material
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11+ Revision Material
11+ English Revision Guide
By: ERIKA CROSS, JENNY OLNEY, VICTORIA BURRILL
Secure the top marks in 11+ independent school entrance exams and pre-tests and a better chance at getting into their school of choice with this essential revision guide. Complete coverage of the ISEB 11+ English syllabus and stretching extra content ensures that every topic is thoroughly revised ahead of the exams.
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