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 Question : I didn't cancel my order. Why is it showing as 'Cancelled' or 'Cancelled by system'?
 Answer :
If your order is showing in the Order Status(es) area as 'Cancelled', even though you did not cancel it online, this may be because:

a) You have asked us by e-mail or telephone to cancel your order;

b) You have made an error in your order;

c) There is an error in your address details;

d) Your order has been stopped at one of the stages of our security checks.


If a line in your order is showing as 'Cancelled by system', the item has been cancelled automatically because it is not available for sale.

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Top Pick This Month
Hamnet
By: MAGGIE O''FARRELL
WINNER OF THE 2020 WOMEN''S PRIZE FOR FICTION*As featured on Newsnight, Front Row, Radio 5 Live and Open Book*A BBC Best Book of 2020A 2020 Book to Look Out For in Stylist, The Sunday Times, The Times, Observer, Cosmopolitan, Daily Mail and more
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Brand New • Fiction • Children
Zara Hossain is Here
By: SABINA KHAN
A timely and honest coming-of-age story that explores the complicated relationship between identity, culture, family, and love. Main character Zara must face Islamophobia and prejudice and navigate falling in love for the first time...
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Brand New • Fiction • Children
Everyday Magic
By: JESS KIDD
Magical, mischievous and mysterious, Everyday Magic is an enchanted mix of The Witches, Nevermoor and Lemony Snicket
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Brand New • Fiction • Children
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