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Customer Relationship Management(Paperback)
McGraw-Hill Professional
Published:
01/10/2001
As customer loyalty becomes a thing of the past, customer relationship management (CRM) has become one of hottest topics. This book supplies solutions to common CRM problems, including how to maximi...
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£19.99 |
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Conflict Resolution(Paperback)
McGraw-Hill Professional
Published:
01/11/2000
Successful management depends on the ability to quickly and effectively manage conflicts. This book includes hands-on information for effectively communicating with employees, disciplining and even ...
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Budgeting for Managers(Paperback)
McGraw-Hill Professional
Published:
30/01/2003
Provides the basics of a expense budget and includes information to create, present, and track a budget with a spreadsheet or accounting package. This book defines the fundamental accounting terms a...
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£21.99 |
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Time Management(Paperback)
McGraw-Hill Professional
Published:
28/04/2003
Provides techniques and tools for making every minute count as it dispels myths that can actually cost instead of save valuable time. This book helps managers match the right time-saving tool to eac...
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The Manager's Guide to Fostering Innovation and Creativity i...(Paperback)
McGraw-Hill Professional
Published:
01/09/2009
Examines the organizational environment and shows readers how to inspire innovative and creative thinking as an approach to problem solving, idea generation and new product development.
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£23.99 |
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Manager's Guide to Crisis Management(Paperback)
McGraw-Hill Professional
Published:
01/11/2011
Helps managers fully grasp any crisis situation and lead their team through it smoothly and with minimal ramifications. Covers everything from defining crisis management and prevention policies to r...
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Performance Management(Paperback)
Published:
01/01/2012
More than 700,000 Briefcase Books sold! Provides managers and team leaders with the insight, skills, and techniques for getting the highest performance possible from each employee
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£26.99 |
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Manager's Guide To Business Writing(Paperback)
McGraw-Hill Professional
Published:
01/10/2011
More than 700,000 Briefcase Books sold! A concise guide to communicating ideas in writing like a true professional--with clarity, accuracy, and decisiveness
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Manager's Guide to Motivating Employees(Paperback)
McGraw-Hill Contemporary
Published:
01/12/2011
A guide to inspiring employees to work at peak performance - to improve organizational culture and help meet the bottom-line. It provides entertaining case studies and examples of how readers can cr...
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£22.99 |
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Hiring Great People(Paperback)
McGraw-Hill Professional
Published:
01/10/1998
Hiring Great People removes the guesswork from your hiring process, giving you solid, no-nonsense tools and processes to identify and attract your industry's highest performing employees.
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