pickabook books with huge discounts for everyone pickabook books with huge discounts for everyone
Visit our new collection website www.collectionsforschool.co.uk
     
Email: Subscribe to news & offers:
Need assistance? Log In/Register


Item Details
Title: PRATICAL ZENDESK ADMINISTRATION
A WORLD-CLASS CUSTOMER SERVICE PLATFORM
By: Stafford Vaughan, Anton De Young
Format: Paperback

List price: £23.99
Our price: £17.51
Discount:
27% off
You save: £6.48
ISBN 10: 1491900695
ISBN 13: 9781491900697
Availability: Usually dispatched within 1-2 days.
 Delivery rates
Stock: Currently 15 available
Publisher: O'REILLY MEDIA, INC, USA
Pub. date: 23 May, 2014
Pages: 196
Description: Implementing the Zendesk customer service software as part of your company's operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably.
Synopsis: Implementing the Zendesk customer service software as part of your company's operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably. You'll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how to configure it to match your company's needs and processes. Written by written by two experienced Zendesk product trainers, this book is distilled from years of working in the trenches, launching customer implementations, and answering thousands of questions from participants throughout the world. With it, you?ll be able to determine the best way to put Zendesk's vast potential to work for your company.Apply custom branding to your user-facing support portal Mitigate risk by implementing various Zendesk security features Manage profiles and permissions for users, agents, and administrators Create tickets from email, voice, chat, feedback tabs, and social media Capture and classify help requests through standard and custom fields Use techniques to build an efficient agent support process Automate your business rules in Zendesk to streamline your workflow Provide your customers with self-service support
Publication: US
Imprint: O'Reilly Media, Inc, USA
Returns: Returnable
Some other items by this author:

TOP SELLERS IN THIS CATEGORY
Raving Fans! (Paperback)
By: Kenneth Blanchard, Sheldon Bowles
HarperCollins Publishers
Our Price : £6.56
more details
Hello! (Hardback)
By: Kate Edwards
Palgrave Macmillan
Our Price : £13.74
more details
How To Become A Rainmaker (Paperback)
By: Jeffrey J. Fox
Ebury Publishing
Our Price : £8.02
more details
The Trusted Advisor (Paperback)
By: David H. Maister, Robert Galford, Charles Green
Simon & Schuster
Our Price : £12.40
more details
Five Star Service (Paperback)
By: Michael Heppell
Pearson Education Limited
Our Price : £9.48
more details
BROWSE FOR BOOKS IN RELATED CATEGORIES
 ECONOMICS, FINANCE, BUSINESS AND INDUSTRY
 business & management
 sales & marketing
 customer services


Information provided by www.pickabook.co.uk
SHOPPING BASKET
  
Your basket is empty
  Total Items: 0
 

New Title
Special Forces Cadets 1: Siege
By: CHRIS RYAN
Jack will require all his skills just to stay alive as a Special Forces Cadet... A top-secret government programme needs a crack team of undercover military operators. Which is what happens when Jack Silver, Lukas Channing, Abby Asher and Sami Hakim are sent into an armed siege in an inner-city school .
add to basket

Oxford School Dictionary
By: OXFORD DICTIONARIES
This new edition of the bestselling Oxford School Dictionary (hardback) has contemporary, comprehensive vocabulary coverage, example sentences, and fascinating word origins. The dictionary supports students with their language and spelling skills, and helps with the transition from primary to secondary.
add to basket

Oxford AQA History for GCSE: Germany 1890-1945: Democracy an...
By: J. A. CLOAKE, AARON WILKES
This Germany book is written specially to match the new 2016 AQA GCSE History specification, and is developed by an experienced head of history and an author with senior examining experience. Carefully designed features such as Interpretations, Practice Questions and Study Tips help students prepare for the new AQA exam questions.
add to basket

The Call
By: PEADAR O'GUILIN
Every teenager in Ireland is training to survive The Call. Not all of them will make it. This is their story.
add to basket

New Title
Our Castle by the Sea
By: LUCY STRANGE
England is at war. Growing up in a lighthouse, eleven-year old Pet''s world has been one of storms, secret tunnels and stories about sea monsters. But now the clifftops are a terrifying battleground, and her family is torn apart ...
add to basket


Raintree Promotion
Honestly, Red Riding Hood Was Rotten!
By: TRISHA SPEED SHASKAN, GERALD GUERLAIS (ILLUS)
OF COURSE you think I did a horrible thing by eating Little Red Riding Hood and her granny. You don't know the other side of the story. Well, let me tell you...
add to basket

35% off Promotional Titles
Enchantee
By: GITA TRELEASE
Love. Magic. Revolution. A compellingly beautiful tale of magic, intrigue and deception, set against the backdrop of eighteenth-century Paris on the cusp of revolution.
add to basket

Raintree Graphic Novels at 30% off
Jak and the Magic Nano-beans: A Graphic Novel
By: CARL BOWEN, OMAR LOZANO (ILLUS)
Mom wants Jak to sell Cow for scrap, but Cow and Jak have become best friends. So instead of selling the rusty old robot for spare change, Jak strikes a bargain with the scrap collector: if Jak and Cow can visit the Cloud Kingdom via the Space Elevator and get hold of some magic nano-beans, Jak can keep Cow safe and sound.
add to basket