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Item Details
| Title:
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RAVING FANS!
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| By: |
Kenneth Blanchard, Sheldon Bowles |
| Format: |
Paperback |
| List price:
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£9.99 |
| Our price: |
£7.29 |
| Discount: |
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| You save:
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£2.70 |
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| ISBN 10: |
0006530699 |
| ISBN 13: |
9780006530695 |
| Availability: |
Usually dispatched within 1-2 days.
 Delivery
rates
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| Stock: |
Currently 23 available |
| Publisher: |
HARPERCOLLINS PUBLISHERS |
| Pub. date: |
26 February, 1998 |
| Series: |
The One Minute Manager |
| Pages: |
160 |
| Description: |
With a new foreword by Ken BlanchardA straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. |
| Synopsis: |
With a new foreword by Ken BlanchardA straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad.Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans. |
| Publication: |
UK |
| Imprint: |
HarperCollins |
| Returns: |
Returnable |
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