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Item Details
Title: TIME FOR A PEOPLE'S OMBUDSMAN SERVICE
FOURTEENTH REPORT OF SESSION 2013-14, REPORT, TOGETHER WITH FORMAL MINUTES RELATING TO THE REPORT
By: Great Britain: Parliament: House of Commons: Public Administration Select , Bernard Jenkin
Format: Paperback

List price: £12.00


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ISBN 10: 0215071743
ISBN 13: 9780215071743
Publisher: TSO
Pub. date: 28 April, 2014
Series: House of Commons Papers
Pages: 58
Synopsis: In this report the Public Administration Select Committee (PASC) calls for a 'People's Ombudsman' and says the Parliamentary and Health Service Ombudsman (PHSO), which investigates complaints against the NHS and other government departments and agencies, is outdated. Citizens should have direct and more user-friendly access to the Ombudsman. None of the Ombudsmen created since the PHSO's operations were established in legislation 47 years ago have adopted the same restricted model as the Parliamentary Ombudsman. As a priority, the restriction on citizens' direct and open access to PHSO, known as the MP filter, must be abolished (as is already the case in respect of NHS complaints). PHSO must be able to receive complaints other than in writing: such as in person, by telephone or online, just as is expected of any normal complaints system. PHSO should have powers to investigate areas of concern without having first to receive a complaint from a service user. Parliament should strengthen the accountability of PHSO. PASC, along with other Departmental Select Committees, should make greater use of the intelligence gathered by the PHSO to hold Government to account.A consultation should be held on the creation of a single public services ombudsman for England. At the same time, there must be a distinctive ombudsman service for UK non-devolved matters.
Publication: UK
Imprint: TSO
Returns: Non-returnable
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