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Item Details
| Title:
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SERVICE MANAGEMENT FOR DUMMIES
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| By: |
Judith Hurwitz, Robin Bloor, Marcia Kaufman |
| Format: |
Electronic book text |
| List price:
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£27.59 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
0470529067 |
| ISBN 13: |
9780470529065 |
| Publisher: |
JOHN WILEY & SONS INC |
| Pub. date: |
3 June, 2009 |
| Pages: |
384 |
| Synopsis: |
A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users-both inside and outside the organization-is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a businessTopics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practicesThis concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma |
| Publication: |
US |
| Imprint: |
For Dummies |
| Returns: |
Non-returnable |
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