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Item Details
Title: WINNING AT SERVICE
LESSONS FROM SERVICE LEADERS
By: Waldemar Schmidt, Gordon Adler, Els Van Weering
Format: Hardback

List price: £39.99
Our price: £35.99
Discount:
10% off
You save: £4.00
ISBN 10: 0470848235
ISBN 13: 9780470848234
Availability: Usually dispatched within 1-3 weeks.
 Delivery rates
Stock: Currently 0 available
Publisher: JOHN WILEY AND SONS LTD
Pub. date: 14 January, 2003
Pages: 200
Description: Aims to reveal the secrets to service success by analyzing four service companies that grew from small beginnings to the leaders in their industries. This book includes interviews with the four CEOs who guided the companies to their success which reveal the three basic principles they all share.
Synopsis: This book reveals the Secrets to Service Success by analyzing four service companies that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies.
Illustrations: illustrations
Publication: UK
Imprint: John Wiley & Sons Ltd
Returns: Returnable
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QUANTENMECHANIK IN ALGEBRAISCHER DARSTELLUNG (PB)
SHARING WISDOM, BUILDING VALUES (HB)
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TEMPORAL AND SPATIAL PATTERNS OF VEGETATION DYNAMICS (PB)
THE AMPHIBIANS AND REPTILES OF MADAGASCAR, THE MASCARENES, THE SEYCHELLES AND THE COMOROS ISLANDS (HB)
THE ECCENTRIC AQUARIUS (PB)
THE SOURCE REGION OF THE SOLAR WIND (HB)
THE SOURCE REGION OF THE SOLAR WIND (PB)
WINNING AT SERVICE
WINNING AT SERVICE


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