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Item Details
| Title:
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LISTENING
A SELF-TEACHING GUIDE |
| By: |
Madelyn Burley-Allen |
| Format: |
Paperback |
| List price:
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£15.99 |
| Our price: |
£11.67 |
| Discount: |
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| You save:
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£4.32 |
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| ISBN 10: |
0471015873 |
| ISBN 13: |
9780471015871 |
| Availability: |
Usually dispatched within 1-2 days.
 Delivery
rates
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| Stock: |
Currently 2 available |
| Publisher: |
JOHN WILEY AND SONS LTD |
| Pub. date: |
29 March, 1995 |
| Edition: |
2nd Revised edition |
| Series: |
Self-teaching Guides |
| Pages: |
208 |
| Description: |
This revised guide to mastering an essential, but frequently, neglected aspect of communication provides step-by-step techniques for projecting interest, overcoming language barriers, interpreting body language, and asking constructive but non-threatening questions. |
| Synopsis: |
A proven program for turning effective listening into a powerful business tool Managers and other employees spend more than 40 percent of their time listening to other people but often do it so poorly that the result is misunderstood instructions, misdirected projects, and erroneous actions - millions of dollars' worth of mistakes just because most people don't know how to listen. In this new edition of her classic guide to the art of effective listening, Madelyn Burley-Allen shows you how to acquire active, productive listening skills and put them to work for you - professionally, socially, and personally.With her time-tested techniques, you'll learn how to: * Eliminate distractions and improve your concentration on what is being said* Locate key words, phrases, and ideas while listening* Cut through your own listening biases* Interpret body language clues* Ask constructive, nonthreatening questions that elicit real information* Get others to listen to you* Master a whole range of listening skills that you can use on the job and in your personal life Listening: The Forgotten Skill uses an interactive learning approach with work-sheets, charts, graphs, and self-tests that help you pace and monitor your own progress. |
| Illustrations: |
illustrations |
| Publication: |
US |
| Imprint: |
John Wiley & Sons Inc |
| Returns: |
Returnable |
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