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Item Details
| Title:
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PROCESS IMPROVEMENT AND QUALITY MANAGEMENT IN THE RETAIL INDUSTRY
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| By: |
Stephen George, Chris Thomas, Arnold Weimerskirch |
| Format: |
Paperback |
| List price:
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£141.95 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
0471723231 |
| ISBN 13: |
9780471723233 |
| Publisher: |
JOHN WILEY AND SONS LTD |
| Pub. date: |
1 August, 2005 |
| Pages: |
256 |
| Description: |
The authors of Process Improvement and Quality Management in the Retail Industry discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. |
| Synopsis: |
The authors of "Process Improvement and Quality Management in the Retail Industry" discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. Authors George, Thomas, and Weimerskirch believe that Baldrige criteria define a management model because they provide one of the most comprehensive guides to understanding, assessing, controlling, and improving an organization for quality management. The authors also discuss many of the business-related problems of modern times, such as financial scandals, controversial social activism morale, and the impact of outsourcing to other countries. Overall, the book stresses the importance of good quality management to a company's success. |
| Publication: |
US |
| Imprint: |
John Wiley & Sons Inc |
| Returns: |
Returnable |
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