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Item Details
Title: MEASURE WHAT MATTERS TO CUSTOMERS
USING KEY PREDICTIVE INDICATORS
By: Ronald J. Baker
Format: Hardback

List price: £65.00
Our price: £58.50
Discount:
10% off
You save: £6.50
ISBN 10: 0471752940
ISBN 13: 9780471752943
Availability: Usually dispatched within 1-3 weeks.
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Stock: Currently 0 available
Publisher: JOHN WILEY AND SONS LTD
Pub. date: 14 September, 2006
Pages: 208
Description: Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.
Synopsis: Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.
Publication: UK
Imprint: John Wiley & Sons Ltd
Returns: Returnable
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