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Item Details
Title: SATISFYING INTERNAL CUSTOMERS FIRST
A PRACTICAL GUIDE TO IMPROVING INTERNAL AND EXTERNAL CUSTOMER SATISFACTION
By: Richard Y. Chang, P.Keith Kelly
Format: Paperback

List price: £18.99
Our price: £17.09
Discount:
10% off
You save: £1.90
ISBN 10: 0787950823
ISBN 13: 9780787950828
Availability: Usually dispatched within 1-3 weeks.
 Delivery rates
Stock: Currently 0 available
Publisher: JOHN WILEY & SONS INC
Pub. date: 28 May, 1994
Pages: 104
Description: This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.
Synopsis: This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.
Publication: US
Imprint: Jossey-Bass Inc.,U.S.
Returns: Returnable
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MEASURING TEAM PERFORMANCE (PB)
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THE QUALITY IMPROVEMENT SERIES (PRACTICAL GUIDEBOOK COLLECTION) (PB)
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