pickabook books with huge discounts for everyone
pickabook books with huge discounts for everyone
Visit our new collection website www.collectionsforschool.co.uk
     
Email: Subscribe to news & offers:
Need assistance? Log In/Register


Item Details
Title: THE BRAVE NEW SERVICE STRATEGY
ALIGNING CUSTOMER RELATIONSHIPS, MARKET STRATEGIES, AND BUSINESS STRUCTURES
By: Barbara A. Gutek, Theresa Welsh
Format: Hardback

List price: £19.99


We currently do not stock this item, please contact the publisher directly for further information.

ISBN 10: 0814405274
ISBN 13: 9780814405277
Publisher: AMACOM
Pub. date: 1 March, 2000
Pages: 320
Language: English, Multiple languages
Description: This volume explores the changing nature of customer service, showing businesses how to adapt and build a service business that gives customers the "personal" service they still yearn for.
Synopsis: In "the good old days", service providers usually knew ther customers personally, or at least by sight. In modern times, traditional service relationships have mutated almost beyond recognition, and customer service contacts are increasingly automated and anonymous. This volume explores the changing nature of customer service, showing businesses how to adapt and build a service business that gives customers the "personal" service they still yearn for.
Illustrations: Illustrations
Publication: US
Imprint: Amacom
Returns: Non-returnable
Some other items by this author:

TOP SELLERS IN THIS CATEGORY
How To Become A Rainmaker (Paperback)
Ebury Publishing
Our Price : £10.21
more details
Raving Fans! (Paperback)
HarperCollins Publishers
Our Price : £7.29
more details
The Customer Rules (Paperback)
Profile Books Ltd
Our Price : £10.94
more details
The Social Business Imperative (Paperback)
Pearson Education (US)
Our Price : £5.55
more details
The Ten Principles Behind Great Customer Experiences (Paperback)
Pearson Education Limited
Our Price : £17.00
more details
BROWSE FOR BOOKS IN RELATED CATEGORIES
 ECONOMICS, FINANCE, BUSINESS AND INDUSTRY
 business & management
 sales & marketing
 customer services


Information provided by www.pickabook.co.uk
SHOPPING BASKET
  
Your basket is empty
  Total Items: 0
 






Early Learning
Little Worried Caterpillar (PB) Little Green knows she''s about to make a big change - transformingfrom a caterpillar into a beautiful butterfly. Everyone is VERYexcited! But Little Green is VERY worried. What if being a butterflyisn''t as brilliant as everyone says?Join Little Green as she finds her own path ... with just a littlehelp from her friends.
add to basket

Early Learning
add to basket

Picture Book
All the Things We Carry PB What can you carry?A pebble? A teddy? A bright red balloon? A painting you''ve made?A hope or a dream?This gorgeous, reassuring picture book celebrates all the preciousthings we can carry, from toys and treasures to love and hope. With comforting rhymes and fabulous illustrations, this is a warmhug of a picture book.
add to basket