| Title:
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THE BRAVE NEW SERVICE STRATEGY
ALIGNING CUSTOMER RELATIONSHIPS, MARKET STRATEGIES, AND BUSINESS STRUCTURES |
| By: |
Barbara A. Gutek, Theresa Welsh |
| Format: |
Hardback |
| List price:
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£19.99 |
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We currently do not stock this item, please contact the publisher directly for
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| ISBN 10: |
0814405274 |
| ISBN 13: |
9780814405277 |
| Publisher: |
AMACOM |
| Pub. date: |
1 March, 2000 |
| Pages: |
320 |
| Language: |
English, Multiple languages |
| Description: |
This volume explores the changing nature of customer service, showing businesses how to adapt and build a service business that gives customers the "personal" service they still yearn for. |
| Synopsis: |
In "the good old days", service providers usually knew ther customers personally, or at least by sight. In modern times, traditional service relationships have mutated almost beyond recognition, and customer service contacts are increasingly automated and anonymous. This volume explores the changing nature of customer service, showing businesses how to adapt and build a service business that gives customers the "personal" service they still yearn for. |
| Illustrations: |
Illustrations |
| Publication: |
US |
| Imprint: |
Amacom |
| Returns: |
Non-returnable |
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