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Item Details
Title: LANGUAGE OF SERVICE ENCOUNTERS
A PRAGMATIC-DISCURSIVE APPROACH
By: J. Cesar Felix-Brasdefer
Format: Paperback / softback

List price: £30.99
Our price: £27.89
Discount:
10% off
You save: £3.10
ISBN 10: 1108718752
ISBN 13: 9781108718752
Availability: Usually dispatched within 1-3 weeks.
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Stock: Currently 0 available
Publisher: CAMBRIDGE UNIVERSITY PRESS
Pub. date: 16 May, 2019
Pages: 276
Description: A comprehensive account of service encounters in commercial and non-commercial settings. Grounded in naturally occurring face-to-face interactions and drawing on a pragmatic-discursive approach, this book sets out a framework for the analysis of transactional and relational talk in various contexts in the United States and Mexico.
Illustrations: Worked examples or Exercises; 14 Tables, black and white; 19 Halftones, unspecified; 19 Halftones, black and white
Returns: Returnable
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