 |
|
|
Item Details
| Title:
|
HOW TO BUILD A GREAT CUSTOMER EXPERIENCE THROUGH INNOVATION - INSPIRED BY CLAIRVOYANT LAB
|
| By: |
Patrick Chin |
| Format: |
Hardback |
| List price:
|
£19.89 |
|
We currently do not stock this item, please contact the publisher directly for
further information.
|
|
|
|
|
|
| ISBN 10: |
1312242744 |
| ISBN 13: |
9781312242746 |
| Publisher: |
LULU.COM |
| Pub. date: |
2 June, 2014 |
| Pages: |
196 |
| Synopsis: |
This book has four main parts. Each part serves as a prerequisite and drives the next part. Knowing what your customer needs is key to lay a strong insight foundation. Building on these insights, innovation management is both an art and skill to ensure good balance between timing and resource. Innovation, both product and service, is not a one-off event. It needs a life of its own, breathing and growing. Investing in your most valuable asset - employees, sometimes overlooked by many executives, will only bring to life those service innovations built from the insights. To continue innovation within the organization, It must be embedded into the organizational culture through change management, measured and rewarded. A balanced scorecard will keep track that we are not just financially successful but at the same time achieve overall business success, which includes customers, processes and employee talents. |
| Illustrations: |
black & white illustrations |
| Publication: |
US |
| Imprint: |
Lulu.com |
| Returns: |
Non-returnable |
|
|
|
 |
|
|
|
|
|
No Cheese, Please!
A fun picture book for children with food allergies - full of friendship and super-cute characters!Little Mo the mouse is having a birthday party.
|
My Brother Is a Superhero
Luke is massively annoyed about this, but when Zack is kidnapped by his arch-nemesis, Luke and his friends have only five days to find him and save the world...
|
|
|
|
|