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Item Details
Title: PROBLEM DRIVEN MANAGEMENT
ACHIEVING IMPROVEMENT IN OPERATIONS THROUGH KNOWLEDGE MANAGEMENT
Volume: 2004
By: Beatriz Munoz-Seca, Josep Riverola
Format: Paperback

List price: £89.99
Our price: £76.49
Discount:
15% off
You save: £13.50
ISBN 10: 1349520764
ISBN 13: 9781349520763
Availability: Usually dispatched within 1-3 weeks.
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Stock: Currently 0 available
Publisher: PALGRAVE MACMILLAN
Pub. date: 1 January, 2004
Edition: 2004 ed.
Pages: 383
Synopsis: Improving service and profits should be the constant aim of the operation side of any company. Beatriz Munoz-Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.
Illustrations: biography
Publication: UK
Imprint: Palgrave Macmillan
Returns: Returnable
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