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Item Details
| Title:
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MANAGING INTERPERSONAL CONFLICT
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| By: |
William A. Donohue |
| Format: |
Electronic book text |
| List price:
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£56.00 |
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We believe that this item is permanently unavailable, and so we cannot source
it.
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| ISBN 10: |
1452246009 |
| ISBN 13: |
9781452246000 |
| Publisher: |
SAGE PUBLICATIONS INC EBOOKS |
| Pub. date: |
6 August, 2012 |
| Edition: |
1st edition |
| Series: |
Interpersonal Communication Texts 4 |
| Description: |
This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution.To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ultimately, strengthen their relationships. |
| Synopsis: |
This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution.To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ultimately, strengthen their relationships. |
| Publication: |
US |
| Imprint: |
SAGE Publications Inc |
| Returns: |
Non-returnable |
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