A PRACTICAL GUIDE TO CALL CENTER TECHNOLOGY by Andrew Waite ( 9781578200948 )

Item Details

Title:

A PRACTICAL GUIDE TO CALL CENTER TECHNOLOGY
SELECT THE RIGHT SYSTEMS FOR TOTAL CUSTOMER SATISFACTION

By:

Andrew Waite

Format:

Paperback

List price:

£46.99

Our price:

£42.29

Discount:

10% off

You save:

£4.70

ISBN 10:

1578200946

ISBN 13:

9781578200948

Availability:

Usually dispatched within 1-3 weeks.

Delivery rates

Stock:

Currently 0 available

Publisher:

TAYLOR & FRANCIS LTD

Pub. date:

1 January, 2002

Pages:

497

Description:

Shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales.

Synopsis:

Get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales. This book includes three ready to use RFP's (request for proposals) for buying an ACD, computer telephony system, or recording. "A Practical Guide to Call Center Technology" shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. It shows how to get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales.

Illustrations:

1, black & white illustrations

Publication:

Imprint:

CMP Books

Returns:

Returnable

Some other items by this author:

A PRACTICAL GUIDE TO CALL CENTER TECHNOLOGY

ENVIRONMENTAL LAW HANDBOOK (PB)

ENVIRONMENTAL LAW HANDBOOK VOL 1 AND 2

ENVIRONMENTAL LAW IN PROPERTY TRANSACTIONS (PB)