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Item Details
Title:
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OPERATIONAL SUPPORT AND ANALYSIS
A GUIDE FOR ITIL (R) EXAM CANDIDATES |
By: |
John Sansbury |
Format: |
Electronic book text |
List price:
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£29.99 |
We believe that this item is permanently unavailable, and so we cannot source
it.
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ISBN 10: |
1780171978 |
ISBN 13: |
9781780171975 |
Publisher: |
BCS LEARNING & DEVELOPMENT LIMITED |
Pub. date: |
20 April, 2014 |
Edition: |
2nd edition |
Pages: |
160 |
Description: |
This user-friendly book aims to assist candidates pass the ITIL (R) OSA Intermediate examination. It references material from the core ITIL texts and gives practical guidance. This new edition includes the latest ITIL guidance as well as additional insights from the author's own experience of developing effective solutions. An ITIL (R) licensed product. |
Synopsis: |
This user-friendly book aims to assist candidates pass the ITIL (R) OSA Intermediate examination. It not only references the source material from the core ITIL texts, but crucially also gives practical guidance based on real-life experiences. This new edition reflects the latest ITIL guidance, definitions, terminology and diagrams, as well as many additional insights from the author's own experience of developing effective solutions and practices. An ITIL (R) licensed product. |
Publication: |
UK |
Imprint: |
BCS, The Chartered Institute for IT |
Returns: |
Non-returnable |
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