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Item Details
| Title:
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QUALITY AT HOME FOR OLDER PEOPLE
INVOLVING SERVICE USERS IN DEFINING HOME CARE SPECIFICATIONS |
| By: |
Norma V. Raynes, etc., Bogusia Temple |
| Format: |
Paperback |
| List price:
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£19.99 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
1861343523 |
| ISBN 13: |
9781861343529 |
| Publisher: |
POLICY PRESS |
| Pub. date: |
6 June, 2001 |
| Series: |
Community Care into Practice Series |
| Pages: |
80 |
| Description: |
The government's NHS Plan emphasises the importance of services users' views. This report provides practical guidance on how to ensure that older people's views are heard, acted on, and monitored, in relation to service quality. It makes recommendations for ensuring that older people's views become an integral part of home care service provision. |
| Synopsis: |
The government's NHS Plan emphasises the importance of services based on users' views. This highly topical report provides practical guidance on how to ensure that older people's views are heard and acted on, and their views monitored, in relation to service quality. Quality at home for older people: provides new information on the definition of quality in home care services by service users both under and over 80 years of age; identifies users' priorities for the first time; shows the differences and similarities in the perceptions of quality between white and minority ethnic service users; compares different methods of obtaining service users' views; makes recommendations for ways of ensuring that listening to older people's views on quality becomes part of the mainstream process of purchasing and providing quality home care services. This report will be invaluable for policy makers, home care service managers and providers, and service users and voluntary organisations concerned with ensuring that service users' voices are listened to. It will also be of interest to academics and students on nursing, social care, social work and social policy courses. |
| Illustrations: |
illustrations |
| Publication: |
UK |
| Imprint: |
Policy Press |
| Returns: |
Returnable |
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