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Item Details
| Title:
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SERVICEOLOGY FOR SERVICES
5TH INTERNATIONAL CONFERENCE, ICSERV 2017, VIENNA, AUSTRIA, JULY 12-14, 2017, PROCEEDINGS |
| By: |
Dimitris Karagiannis (Editor) |
| Format: |
Paperback |
| List price:
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£44.99 |
| Our price: |
£39.37 |
| Discount: |
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| You save:
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£5.62 |
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| ISBN 10: |
3319612395 |
| ISBN 13: |
9783319612393 |
| Availability: |
Usually dispatched within 1-3 weeks.
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| Stock: |
Currently 0 available |
| Publisher: |
SPRINGER INTERNATIONAL PUBLISHING AG |
| Pub. date: |
4 July, 2017 |
| Edition: |
1st ed. 2017 |
| Series: |
Lecture Notes in Computer Science 10371 |
| Pages: |
237 |
| Synopsis: |
This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design. |
| Illustrations: |
87 Illustrations, black and white; XV, 237 p. 87 illus. |
| Publication: |
Switzerland |
| Imprint: |
Springer International Publishing AG |
| Returns: |
Returnable |
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