HOW TO MAKE THINGS HAPPEN by Beatriz Munoz-Seca ( 9783319854816 )

Item Details

Title:

HOW TO MAKE THINGS HAPPEN
A BLUEPRINT FOR APPLYING KNOWLEDGE, SOLVING PROBLEMS AND DESIGNING SYSTEMS THAT DELIVER YOUR SERVICE STRATEGY

By:

Beatriz Munoz-Seca

Format:

Paperback / softback

List price:

£29.99

Our price:

£25.49

Discount:

15% off

You save:

£4.50

ISBN 10:

331985481X

ISBN 13:

9783319854816

Availability:

Usually dispatched within 1-3 weeks.

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Stock:

Currently 0 available

Publisher:

SPRINGER INTERNATIONAL PUBLISHING AG

Pub. date:

9 September, 2018

Edition:

Softcover reprint of the original 1st ed. 2017

Pages:

367

Description:

And the heart of efficiency in delivering services is people and their knowledge.As industrialization drives ever more standardized offerings and ever little human contact it is in those rare moments of human interaction where the greatest opportunity to add or destroy value lies.

Illustrations:

105 Illustrations, black and white; XXV, 367 p. 105 illus.

Returns:

Returnable

Some other items by this author:

HOW TO GET THINGS RIGHT (HB)

HOW TO MAKE THINGS HAPPEN (HB)

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PROBLEM DRIVEN MANAGEMENT (PB)

THE NEW OPERATIONAL CULTURE

THE NEW OPERATIONAL CULTURE (HB)

THE NEW OPERATIONAL CULTURE (PB)

WHEN BUSINESS MEETS CULTURE

WHEN BUSINESS MEETS CULTURE (HB)

WHEN BUSINESS MEETS CULTURE (PB)

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