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Item Details
| Title:
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HOW TO DEAL WITH DIFFICULT PEOPLE
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| By: |
Ursula Markham |
| Format: |
Paperback |
| List price:
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£9.99 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
0722527640 |
| ISBN 13: |
9780722527641 |
| Publisher: |
HARPERCOLLINS PUBLISHERS |
| Pub. date: |
3 August, 1993 |
| Pages: |
160 |
| Description: |
A concise, straightforward book on how to handle difficult people in your personal or professional life. |
| Synopsis: |
This guide is designed to help the reader understand and handle over-aggressive, negative, ineffectual or generally disagreeable people who seem to enjoy making a person's life difficult. The book offers advice on recognizing and out-manoeuvring the smoothest talkers, sharpest tongues and biggest fault-finders. It contains workable suggestions for confronting the verbal bully, coping with criticism, negotiating and compromising, or taking on a position of authority so that one gets the most from subordinates. The book teaches the reader to: understand the three main personality types - aggressive, submissive and assertive; handle potential conflict situations; communicate effectively; learning to say no; deal with complaints; motivate others and building a sense of teamwork; and reduce stress levels. Ursula Markham is the author of "Hypnothink". |
| Publication: |
UK |
| Imprint: |
Thorsons |
| Returns: |
Non-returnable |
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