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Item Details
| Title:
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DESIGN FOR SIX SIGMA FOR SERVICE
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| By: |
Kai Yang |
| Format: |
Hardback |
| List price:
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£61.99 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
0071445552 |
| ISBN 13: |
9780071445559 |
| Publisher: |
MCGRAW-HILL EDUCATION - EUROPE |
| Pub. date: |
31 May, 2005 |
| Pages: |
512 |
| Description: |
Rigorously describes the utility of Design for Six Sigma in the service industry. |
| Synopsis: |
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike "Design for Six Sigma a Roadmap for Product Development", this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements. |
| Illustrations: |
Illustrations |
| Returns: |
Returnable |
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