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Item Details
| Title:
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MICROMESSAGING
WHY GREAT LEADERSHIP IS BEYOND WORDS |
| By: |
Stephen Young |
| Format: |
Hardback |
| List price:
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£26.99 |
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We believe that this item is permanently unavailable, and so we cannot source
it.
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| ISBN 10: |
0071467572 |
| ISBN 13: |
9780071467575 |
| Publisher: |
MCGRAW-HILL EDUCATION - EUROPE |
| Pub. date: |
1 November, 2006 |
| Series: |
Business Books |
| Pages: |
224 |
| Description: |
Helps eliminate negative verbal and nonverbal behaviors and replace them with positive signals that improve the organization. This book introduces the concept of 'micromessages' that are critical behaviors-looks, gestures, tone, nuance, inflection, syntax - that tell people what we really think of them, in contrast to the words we speak. |
| Synopsis: |
Eliminate negative verbal and nonverbal behaviours and replace them with positive signals that improve the entire organisation 'No one argues the importance of the small scale better than Stephen Young, who calls these make-or-break communications micromessages.'- O magazine In this groundbreaking book, Stephen Young, one of the foremost national experts in leadership, introduces his concept of 'micromessages.' Those are critical behaviours-looks, gestures, tone, nuance, inflection, syntax-that tell people what we really think of them, in contrast to the words we speak, and show you how to cultivate positive messages that will enhance the whole company. Key features Young's approach has helped companies around the world generate positive micromessages throughout the organisation, including Apple, Lockheed Martin, H&R Block, Daimler Chrysler, Prudential, and Raytheon Real-life workplace scenarios, self-assessments, and concrete solutions teach readers how to master the skills of interpreting and altering micromessages Stephen Young is recognized as one of the foremost experts in organisational leadership and diversity |
| Publication: |
US |
| Imprint: |
McGraw-Hill Professional |
| Returns: |
Returnable |
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