Title:
|
OPERATIONAL SUPPORT AND ANALYSIS
ITIL INTERMEDIATE CAPABILITY HANDBOOK [PDF] |
By: |
Stationery Office, Alison Cartlidge |
Format: |
Electronic book text |
List price:
|
£13.14 |
We currently do not stock this item, please contact the publisher directly for
further information.
|
|
|
|
|
ISBN 10: |
0113314310 |
ISBN 13: |
9780113314317 |
Publisher: |
TSO |
Pub. date: |
20 November, 2013 |
Edition: |
2nd ed |
Pages: |
191 |
Synopsis: |
Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available. |
Illustrations: |
col. figs |
Publication: |
UK |
Imprint: |
TSO |
Returns: |
Non-returnable |