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Item Details
Title:
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ASSERT YOURSELF
EFFECTIVE COMPLAINING |
By: |
Rosy Border, Angela Clark |
Format: |
Paperback |
List price:
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£6.99 |
We currently do not stock this item, please contact the publisher directly for
further information.
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ISBN 10: |
0117028223 |
ISBN 13: |
9780117028227 |
Publisher: |
TSO |
Pub. date: |
12 November, 2001 |
Series: |
You Need This Book First S. |
Pages: |
172 |
Synopsis: |
"You Need this Book First" is a series of legal titles which put law into plian English for the lay person. The texts provide background information on the issues targetd, and take the reader through the planning and preparation work required. Financial advantages - tax savings, cost savings, and business benefits - are also discussed. "Assert Yourself - Effective Complaining" is part of the above series. This text explains what the law can and cannot do for the consumer, and shows readers how to exercise their legal right to complain effectively to everyone from British Gas to the local supermarket. This guide also explains what a complaint to a particular quarter is likely to achieve and also warns that when pursuing a complaint, it is unlikely to be worth time and effort. |
Illustrations: |
form |
Publication: |
UK |
Imprint: |
Stationery Office Books |
Returns: |
Non-returnable |
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