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Item Details
| Title:
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HOSPITALITY SUPERVISOR'S SURVIVAL KIT
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| By: |
Cliff Goodwin, Alfred B. Squire III |
| Format: |
Paperback |
| List price:
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£69.49 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
0130498467 |
| ISBN 13: |
9780130498465 |
| Publisher: |
PEARSON EDUCATION (US) |
| Pub. date: |
20 May, 2004 |
| Pages: |
240 |
| Synopsis: |
For courses introductory courses in Hospitality Management and Human Resource Management. This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. The book is well grounded in theory, yet practical, providing many scenarios, case studies, and role-plays. |
| Publication: |
US |
| Imprint: |
Prentice Hall |
| Returns: |
Returnable |
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