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Item Details
| Title:
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DIFFICULT CONVERSATIONS
HOW TO DISCUSS WHAT MATTERS MOST |
| By: |
Bruce Patton, Douglas Stone, Sheila Heen |
| Format: |
Paperback |
| List price:
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£12.99 |
| Our price: |
£9.48 |
| Discount: |
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| You save:
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£3.51 |
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| ISBN 10: |
014027782X |
| ISBN 13: |
9780140277821 |
| Availability: |
Usually dispatched within 1-2 days.
 Delivery
rates
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| Stock: |
Currently 3 available |
| Publisher: |
PENGUIN BOOKS LTD |
| Pub. date: |
25 May, 2000 |
| Pages: |
272 |
| Description: |
What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. This book helps you to turn your difficult conversations into positive, problem-solving experiences. |
| Synopsis: |
What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences. |
| Publication: |
UK |
| Imprint: |
Penguin Books Ltd |
| Returns: |
Returnable |
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