| Title:
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MANAGING INNOVATION
CASES FROM THE SERVICES INDUSTRIES |
| By: |
Bruce R. Guile (Editor), James Brian Quinn (Editor), National Academy of Engineering |
| Format: |
Paperback |
| List price:
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£15.99 |
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| ISBN 10: |
030903891X |
| ISBN 13: |
9780309038911 |
| Publisher: |
NATIONAL ACADEMIES PRESS |
| Pub. date: |
1 January, 1988 |
| Pages: |
224 |
| Description: |
Presents case histories that focus on service industries and the technologies that drive them. This book covers innovations, such as Federal Express's system for package tracking, Citicorp's development of the Automated Teller Machine, AT&T's experience with mobiles, the New York Stock Exchange's development of electronic trading, and more. |
| Synopsis: |
This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries. The chapters cover innovations such as Federal Express's advanced system for package tracking, Citicorp's development of the Automated Teller Machine, AT&T's experience with mobile telephones, Bell & Howell's introduction of an automated automotive parts catalog, and the New York Stock Exchange's development of electronic trading. Some broader analyses discuss the interfaces between services technologies and manufacturing, operations research in services, and technology in professional services. |
| Illustrations: |
Ill. |
| Publication: |
US |
| Imprint: |
National Academies Press |
| Returns: |
Returnable |