QUANTITATIVE MODELS FOR PERFORMANCE EVALUATION AND BENCHMARKING by Joe Zhu ( 9780387859811 )

Item Details

Title:

QUANTITATIVE MODELS FOR PERFORMANCE EVALUATION AND BENCHMARKING
DATA ENVELOPMENT ANALYSIS WITH SPREADSHEETS

By:

Format:

Hardback

List price:	£139.99
We currently do not stock this item, please contact the publisher directly for further information.

ISBN 10:

0387859810

ISBN 13:

9780387859811

Publisher:

SPRINGER-VERLAG NEW YORK INC.

Pub. date:

1 November, 2008

Edition:

2nd ed. 2009

Series:

International Series in Operations Research & Management Science 126

Pages:

327

Description:

This book introduces DEA as a multiple-measure performance evaluation and benchmarking tool. This new edition improves a number of DEA spreadsheet models and offers a DEAFrontier software for use with Excel 2007, as well as adds new DEA models and approaches.

Synopsis:

Managers are often under great pressure to improve the performance of their organizations. To improve performance, one needs to constantly evaluate operations or processes related to producing products, providing services, and marketing and selling products. Performance evaluation and benchmarking are a widely used method to identify and adopt best practices as a means to improve performance and increase productivity, and are particularly valuable when no objective or engineered standard is available to define efficient and effective performance. For this reason, benchmarking is often used in managing service operations, because service standards (benchmarks) are more difficult to define than manufacturing standards. Benchmarks can be established but they are somewhat limited as they work with single measurements one at a time. It is difficult to evaluate an organization's performance when there are multiple inputs and outputs to the system. The difficulties are further enhanced when the relationships between the inputs and the outputs are complex and involve unknown tradeoffs. It is critical to show benchmarks where multiple measurements exist. The current book introduces the methodology of data envelopment analysis (DEA) and its uses in performance evaluation and benchmarking under the context of multiple performance measures.

Illustrations:

46 Tables, black and white; XIII, 327 p.

Publication:

Imprint:

Springer-Verlag New York Inc.

Returns:

Returnable

Some other items by this author:

DATA ENVELOPMENT ANALYSIS (HB)