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Item Details
| Title:
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S/NVQ LEVEL 2 CUSTOMER SERVICE
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| By: |
Sally Bradley (Editor) |
| Format: |
Paperback |
| List price:
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£29.75 |
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We believe that this item is permanently unavailable, and so we cannot source
it.
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| ISBN 10: |
0435465295 |
| ISBN 13: |
9780435465292 |
| Publisher: |
PEARSON EDUCATION LIMITED |
| Pub. date: |
28 June, 2007 |
| Edition: |
2nd Revised edition |
| Series: |
NVQ Customer Services |
| Pages: |
384 |
| Description: |
Designed to provide students with the underpinning knowledge for the NVQ in Customer Service at Level 2, this book covers the two mandatory units and ten of the option units. It includes case studies which give students the opportunity to analyse and discuss real-life situations and to practise their skills. |
| Synopsis: |
Full support for the latest NVQ/SVQ Level 2 Customer Service standards Written to match the latest specification, this is the only book mapped specifically to the S/NVQ Level 2 and covers the two mandatory units and ten option units. *Case studies give students the opportunity to analyse and discuss real-life situations and to practise their skills. *'Active knowledge' activities encourage students to draw upon experience in their own workplace as evidence for assessment. |
| Publication: |
UK |
| Imprint: |
Heinemann |
| Returns: |
Returnable |
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