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Item Details
Title:
CONTACT US! TRAINER'S MANUAL
CALL CENTER ENGLISH SKILLS
By:
Jane Lockwood, Hayley McCarthy
Format:
Paperback
List price:
£10.85
Our price:
£9.49
Discount:
12.5
% off
You save:
£1.36
ISBN 10:
0521178584
ISBN 13:
9780521178587
Availability:
Usually dispatched within 1-3 weeks.
Delivery rates
Stock:
Currently
0
available
Publisher:
CAMBRIDGE UNIVERSITY PRESS
Pub. date:
21 June, 2010
Pages:
64
Description:
CONTACT US develops high-end professional English language communication skills for the BPO industry.
Synopsis:
CONTACT US develops high-end professional English language communication skills for the BPO industry. This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.
Publication:
UK
Imprint:
Cambridge University Press
Returns:
Returnable
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