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Item Details
| Title:
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101 WAYS TO IMPROVE CUSTOMER SERVICE
TRAINING, TOOLS, TIPS, AND TECHNIQUES |
| By: |
Lorraine L. Ukens |
| Format: |
Paperback |
| List price:
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£52.50 |
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We believe that this item is permanently unavailable, and so we cannot source
it.
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| ISBN 10: |
0787982008 |
| ISBN 13: |
9780787982003 |
| Publisher: |
JOHN WILEY & SONS INC |
| Pub. date: |
27 March, 2007 |
| Pages: |
400 |
| Description: |
As industries mature and companies can no longer differentiate themselves by attributes such as products or pricing, customer service becomes a critical competitive advantage. 101 Ways to Improve Customer Service help companies train their employees and provide the infrastructure to support and reward exceptional customer service. |
| Synopsis: |
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization. |
| Illustrations: |
Illustrations |
| Publication: |
US |
| Imprint: |
Jossey-Bass Inc.,U.S. |
| Returns: |
Returnable |
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A celebratory, inclusive and educational exploration of Ramadan and Eid al-Fitr for both children that celebrate and children who want to understand and appreciate their peers who do.
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