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Item Details
Title: ON THE FRONT LINE
ORGANIZATION OF WORK IN THE INFORMATION ECONOMY
By: Stephen J. Frenkel
Format: Hardback

List price: £108.00


We currently do not stock this item, please contact the publisher directly for further information.

ISBN 10: 0801435870
ISBN 13: 9780801435874
Publisher: CORNELL UNIVERSITY PRESS
Pub. date: 22 June, 1999
Series: Cornell International Industrial and Labor Relations Reports
Pages: 320
Description: The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...
Illustrations: 29 tables, 6 charts/graphs
Returns: Returnable
Some other items by this author:
HUMAN RESOURCE MANAGEMENT IN SERVICE WORK (HB)
HUMAN RESOURCE MANAGEMENT IN SERVICE WORK (PB)
ON THE FRONT LINE (PB)
RHYTHMS OF LABOUR
RHYTHMS OF LABOUR (HB)
RHYTHMS OF LABOUR (PB)
SERVICE WORK
SERVICE WORK
SERVICE WORK
SERVICE WORK
SERVICE WORK
SERVICE WORK (HB)
SERVICE WORK (PB)
SOCIAL SCIENCES
SOCIAL THEORY AT WORK (HB)
SOCIAL THEORY AT WORK (PB)
SOCIOLOGY OF CONTEMPORARY WORK
SOCIOLOGY, WORK AND INDUSTRY
SOCIOLOGY, WORK AND INDUSTRY
SOCIOLOGY, WORK AND INDUSTRY
SOCIOLOGY, WORK AND INDUSTRY
SOCIOLOGY, WORK AND INDUSTRY
SOCIOLOGY, WORK AND INDUSTRY
SOCIOLOGY, WORK AND INDUSTRY
SOCIOLOGY, WORK AND INDUSTRY
SOCIOLOGY, WORK AND INDUSTRY
SOCIOLOGY, WORK AND ORGANISATION
SOCIOLOGY, WORK AND ORGANISATION
SOCIOLOGY, WORK AND ORGANISATION
SOCIOLOGY, WORK AND ORGANISATION
SOCIOLOGY, WORK AND ORGANISATION
SOCIOLOGY, WORK AND ORGANISATION (HB)
SOCIOLOGY, WORK AND ORGANISATION (HB)
SOCIOLOGY, WORK AND ORGANISATION (PB)
SOCIOLOGY, WORK AND ORGANISATION (PB)
SONGS OF THE FACTORY
SONGS OF THE FACTORY (HB)
SONGS OF THE FACTORY (PB)



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