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Item Details
| Title:
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ON THE FRONT LINE
ORGANIZATION OF WORK IN THE INFORMATION ECONOMY |
| By: |
Stephen J. Frenkel |
| Format: |
Hardback |
| List price:
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£108.00 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
0801435870 |
| ISBN 13: |
9780801435874 |
| Publisher: |
CORNELL UNIVERSITY PRESS |
| Pub. date: |
22 June, 1999 |
| Series: |
Cornell International Industrial and Labor Relations Reports |
| Pages: |
320 |
| Description: |
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and... |
| Illustrations: |
29 tables, 6 charts/graphs |
| Returns: |
Returnable |
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