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Item Details
Title: QUALITY IMPROVEMENT IN EUROPEAN PUBLIC SERVICES
CONCEPTS, CASES AND COMMENTARY
By: Christopher Pollitt (Editor), Geert Bouckaert (Editor)
Format: Paperback

List price: £57.00
Our price: £51.30
Discount:
10% off
You save: £5.70
ISBN 10: 0803974655
ISBN 13: 9780803974654
Availability: Usually dispatched within 3-5 days.
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Stock: Currently 1item in stock
Publisher: SAGE PUBLICATIONS LTD
Pub. date: 5 June, 1995
Pages: 208
Description: Since the late 1980s the quality of public services has become a major focus of attention for politicians, managers and citizens, but surprisingly there has been little material with a truly European focus. This book remedies this absence.Part One provides a theoretical framework which helps the reader make sense of the detail contained in the later case studies. It also locates quality improvement in the special political and organizational context of the public sector. It shows how choosing a particular concept of quality has significant political and organizational consequences and also discusses how quality may be measured.In Part Two seven case studies illuminate detailed operational issues in quality improvement by d
Synopsis: Since the late 1980s the quality of public services has become a major focus of attention for politicians, managers and citizens, but surprisingly there has been little material with a truly European focus. This book remedies this absence.Part One provides a theoretical framework which helps the reader make sense of the detail contained in the later case studies. It also locates quality improvement in the special political and organizational context of the public sector. It shows how choosing a particular concept of quality has significant political and organizational consequences and also discusses how quality may be measured.In Part Two seven case studies illuminate detailed operational issues in quality improvement by drawing on the experience of a range of different types of public services from a number of countries. The third part reviews the general lessons of the case studies in terms of fitting strategies for improvement to the purposes and circumstances of the organization in question, and reflects upon the nature of service quality and the range of approaches to its improvement.
Publication: UK
Imprint: SAGE Publications Ltd
Returns: Returnable
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