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Item Details
| Title:
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LISTENING SKILLS
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| By: |
Ian MacKay |
| Format: |
Paperback |
| List price:
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£6.99 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
0852927541 |
| ISBN 13: |
9780852927540 |
| Publisher: |
CHARTERED INSTITUTE OF PERSONNEL & DEVELOPMENT |
| Pub. date: |
1 September, 1998 |
| Series: |
Management Shapers |
| Pages: |
62 |
| Synopsis: |
"Listening Skills" describes techniques and activities to improve your listening ability and makes clear why effective listening is such a crucial management. Clear explanations will help you: recognise the inhibitors to listening - improve your physical attention so you are seen to be listening - listen to what is really being said by analysing and evaluating the message - ask the right questions so you understand what is not being said - interpret tone of voice and non-verbal signals. |
| Publication: |
UK |
| Imprint: |
Chartered Institute of Personnel & Development |
| Returns: |
Returnable |
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