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Item Details
| Title:
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COMMAND PERFORMANCE
THE ART OF DELIVERING QUALITY SERVICE |
| By: |
John E. Martin |
| Format: |
Hardback |
| List price:
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£27.99 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
0875845622 |
| ISBN 13: |
9780875845623 |
| Publisher: |
HARVARD BUSINESS REVIEW PRESS |
| Pub. date: |
1 July, 1994 |
| Series: |
Harvard Business Review Book Series |
| Pages: |
256 |
| Description: |
Provides insights of leading business thinkers and executives on delivery service to customers. They explore various aspects of developing a service strategy and implementing it effectively. First-person accounts and profiles of individual firms provide lessons from the field. |
| Synopsis: |
This text provides insights of leading business thinkers and executives on delivery service to customers. Peter Drucker, Frederick Reichheld, Leonard Schlesinger and James Heskett, among others, explore various aspects of developing a service strategy and implementing it effectively. First-person accounts and profiles of individual firms provide lessons from the field. Featuring eight articles and five interviews from the "Harvard Business Review", the text develops a strong framework, with real-world models, for significantly improving the quality of service in any industry. |
| Publication: |
US |
| Imprint: |
Harvard Business Review Press |
| Returns: |
Non-returnable |
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Ramadan and Eid al-Fitr
A celebratory, inclusive and educational exploration of Ramadan and Eid al-Fitr for both children that celebrate and children who want to understand and appreciate their peers who do.
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