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Item Details
| Title:
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MEASURING AND MANAGING PERFORMANCE IN ORGANIZATIONS
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| By: |
Robert D. Austin |
| Format: |
Paperback |
| List price:
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£19.99 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
0932633366 |
| ISBN 13: |
9780932633361 |
| Publisher: |
DORSET HOUSE PUBLISHING CO INC.,U.S. |
| Pub. date: |
1 June, 1996 |
| Pages: |
216 |
| Synopsis: |
Partial Contents1: An Introduction to Measurement Issues2: A Closer Look at Measurement Dysfunction3: The Intended Uses of Measurement in Organizations4: How Economists Approach the Measurement Problem5: Constructing a Model of Measurement and Dysfunction6: Bringing Internal Motivation into the Model7: Three Ways of Supervising the Agent8: Designing Incentive Systems9: A Summary of the Model10: Measurement and Internal Motivation11: Comparing Delegatory and Measurement-Based Management12: When Neither Management Method Seems Recommended13: Purely Informational Measurement14: How Dysfunction Arises and Persists15: The Cynical Explanation of Dysfunction16: Interviews with Software Measurement Experts17: The Measurement DiseaseThe Malcolm Baldrige Quality Award ISO 9000 Certification Software Capability Evaluation Similarities Between Methods The Nature of the Measurement Problem18: Societal Implications and Extensions19: A Difficult But Solvable ProblemAppendix: Interview Methods and QuestionsGlossaryBibliographyAuthor IndexSubject Index |
| Illustrations: |
Ill. |
| Publication: |
US |
| Imprint: |
Dorset House Publishing Co Inc.,U.S. |
| Returns: |
Returnable |
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