COMMUNICATION AND THE DENTAL TEAM by Elizabeth Kay, Stella Tinsley ( 9780954614515 )

Item Details

Title:

COMMUNICATION AND THE DENTAL TEAM

By:

Format:

Paperback

List price:	£23.95
We currently do not stock this item, please contact the publisher directly for further information.

ISBN 10:

0954614518

ISBN 13:

9780954614515

Publisher:

STEPHEN HANCOCKS LTD

Pub. date:

31 October, 2004

Edition:

2nd Revised edition

Pages:

150

Description:

An essential guide to dealing with patients and work colleagues in the dental team, this book is written for the dental team and is filled with practical examples of good and bad communication techniques. It introduces the reader to neuro-linguistic programming and contains case histories to 'test the team'.

Synopsis:

"Communication and the Dental Team" is an essential guide for all dental team members including trainees and undergraduates. The book is written in an easily accessible style by two leading communicators in dentistry in response to requests from many dental practitioners and their teams. Care of clients in any successful organisation begins and ends with communication. Dental care is no different. The book is designed to help the team to place the patient at the heart of dental practice and to allow patients to participate fully in their care. The authors observe that the teams in happy, successful dental practices smile and talk a lot. This book is intended to bring that ambience to all practices. Includes advice on successfully: building good relationships with patients and colleagues, meeting other people, learning and teaching motivation, using the psychology of neuro-linguistic programming, and dealing with problems in the practice.

Publication:

Imprint:

Stephen Hancocks Ltd

Returns:

Non-returnable

Some other items by this author:

AMU (PB)

BACK TO THE DIVIDE (PB)

BEWARE OF MEN WITH MOUSTACHES (PB)

CARING FOR THE RHEUMATOID ARTHRITIC PATIENT (PB)

DENTISTRY AT A GLANCE

DENTISTRY AT A GLANCE (PB)